At DigiTreasure, we strive to provide a seamless and satisfactory experience for all our users. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed. By using our services, you agree to this policy.

1. Cancellation Policy

• Course Enrollment: Once you have enrolled in a course, you may cancel your enrollment within [insert time frame, e.g., 24 hours, 7 days] of purchase. To cancel your enrollment, please contact our support team with your order details.
• Subscription Services: If you have subscribed to a recurring service, you can cancel your subscription at any time through your account settings. Please note that cancellation will take effect at the end of the current billing cycle, and no partial refunds will be issued for the remaining period.

2. Refund Policy

• Eligibility for Refunds: Refunds are available for eligible courses and services under the following conditions:
  • Course Not Delivered: If you do not receive access to the course you purchased due to a technical error on our part, you are entitled to a full refund.
  • Dissatisfaction: If you are not satisfied with a course, you may request a refund within [insert time frame, e.g., 7 days, 14 days] of purchase, provided you have not completed more than [insert percentage, e.g., 20%, 50%] of the course content.
  • Duplicate Purchase: If you accidentally purchased the same course twice, we will issue a refund for the duplicate purchase.
• Refund Process: To request a refund, please contact our support team with your order details and reason for the refund. We will review your request and, if eligible, process the refund within [insert time frame, e.g., 5-10 business days] to your original payment method.
• Non-Refundable Services: Certain services, such as one-on-one coaching or downloadable materials, may be non-refundable. These will be clearly marked as non-refundable at the time of purchase.

3. Payment Gateway Compliance

DigiTreasure uses third-party payment gateways like Razorpay to process payments securely. These gateways have their own refund policies and processes, which we comply with when issuing refunds. Please note:

• Processing Time: Refunds processed through payment gateways like Razorpay may take additional time to reflect in your account, depending on the payment method and your bank’s processing time.
• Refund Fees: Any fees charged by the payment gateway for processing refunds will be deducted from the refunded amount, if applicable.

4. Exceptions

• Force Majeure: DigiTreasure is not liable for any delays or failure in performing its obligations under this policy if such delays or failures result from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, or internet outages.

5. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, or if you need assistance with a refund request, please contact us at:

Email:  contact@digitreasure.site
Address: Mahendrapuram, mandirhasaud,raipur
Phone: +91 9691448508

By using DigiTreasure, you acknowledge that you have read, understood, and agree to the terms of this Cancellation and Refund Policy.